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Our Policy Information

 

Our Goal

Our goal is to excite your dining experience at home. We carefully choose our products based on quality and taste. Onion Market's first project is to deliver best quality Korean meals to your homes. Stay tuned as we expand our service to enable users to order great food products for family and friends. 

Return and Cancelation Policy

We carefully inspect our products and ensure we deliver quality. As our products are food products, currently we do not offer any refund or cancellation at the moment.

Shipping Policy

We ship our products from Monday to Saturday.  

All orders received by 12:00pm will be delivered next business day.

Orders after Friday 12pm will be delivered the following week Tuesday.

We do not deliver on public holidays.

Purchases under HKD 600 will incur additional shipping charges of HKD 65 per order. 

We deliver to all places in Hong Kong except for the following area: 

Kowloon

  • Temple Hill (Shatin Pass Road to Kwun Yum Temple)

  • Lei Yue Mun Praya Road

  • All Country parks

New Territories

  • Lo Wu, Sha Tau Kok, Man Kam To, Ta Kwu Ling, Hok Tau, Luk Keng

  • Mai Po, Lau Fau Shan, Lok Ma Chau

  • Lin Au, Plover Cove

  • Pak Tam Chung, Hoi Ha Wan, Po Toi O, Yung Shue O, Tai Miu

  • Fa Sam Hang

Outlying Islands

  • We only deliver to Tung Chung, Ma Wan and Discovery Bay